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Classes
Each class lasts a minimum of 30 minutes and a maximum of 55 minutes (as agreed prior to the class). The last 5 minutes of each class will be used for questions and answers.
Trial lesson
The trial lesson is free of charge and lasts about 30 minutes. The student is under no obligation to take any more lessons after the trial lesson.
Payment and Cancellations
Full payment must be made before the start of the lesson (either for a single class or a package). If the student wants to cancel a lesson for whatever reason he/she will have the opportunity to reschedule the class only if cancellations are done 12 hours before the agreed start time of the class. Cancellations after the 12 hours will be charged.
Time Changes
If the student wants to change the time of any class, 12-hour notice must be given. If a time cannot be found within the same week the payment related to that class will be used to schedule a class in the future.
A refund for 1-hour class will not be given in any circumstance.
Refund for courses or programs can be done before the first day of the program.
Packages
If packages of 4 or 8 lessons are booked, these lessons must be taken within a 6 month period. Packages prices are discounted and are refundable just in specific cases to be evaluated by the teacher.
Holidays and Sick Days – Teacher
Holidays will be known in advance. For whatever reason the teacher is not able to make the lesson, the payment sent may be used to schedule a future class. If the student would prefer a refund, this will be given.
Technical Difficulties
If technical difficulties are encountered during the class (from either the teacher or the student) and these can’t be solved the class will be rescheduled upon agreement from both sides.
